After Sales & Service
After-sales & service
Your trusted partner for reliable service & after-sales support
At LOWENCO, we are dedicated to keeping your pharmaceutical and biotech cold storage running smoothly and efficiently.
Our tailored service solutions are designed to minimize downtime, enhance productivity, and ensure the long-term performance of your equipment.
With 24/7 support and real-time remote monitoring, we’re always ready to resolve issues quickly and keep your systems secure. Partner with LOWENCO for dependable service, so you can focus on delivering life-saving medicines.
Service agreements designed for optimal performance
Zero Downtime
Maximize efficiency and productivity with our solutions designed to eliminate downtime. We focus on keeping your operations running smoothly, ensuring continuous performance and minimizing disruptions.
Remote Support 24/7
Access 24/7 technical support. Our remote assistance ensures quick troubleshooting to resolve issues in real time, ensuring quick solutions before they escalate into larger problems
Preventative Maintenance
Preventive maintenance and early issue detection can prevent up to 90% of equipment failures, reduce repair costs and extend equipment life by addressing potential problems before they occur.
Our services
Customized Service
We collaborate with you to develop service agreements tailored to your specific requirements. These agreements include maintenance and optimization plans to reduce downtime and enhance efficiency, ensuring your equipment operates reliably.
Remote Assistance
Our remote support connects you with expert technicians who can guide you through troubleshooting processes in real-time. Using advanced diagnostic tools, we identify and resolve issues quickly, minimizing disruptions and keeping your keep your operations running smoothly.
Training Programs
We provide hands-on training for your team, covering equipment operation, maintenance techniques, and safety protocols. Our tailored sessions equip your staff with the skills needed to handle your equipment effectively, reducing errors and ensuring long-term reliability.
Spare Parts Supply
Our streamlined supply chain ensures that essential spare parts are always available when you need them. By maintaining an inventory of critical components and delivering them quickly, we help you avoid costly delays in operations.
Testing
We conduct comprehensive tests on your equipment, simulating real-world scenarios to identify performance gaps or areas for improvement. This allows us to validate functionality and ensure optimal operation under varying conditions.
Panel Repairs
Our repair service restores damaged panels to their original condition. We handle everything from fixing structural issues to re-coating and repainting panels, ensuring durability and an extended lifespan.
Retrofit Solutions
Upgrade your systems with cost-effective retrofits, including refrigerant changes and filter upgrades, to enhance performance and extend equipment life.
Validation
We manage the full validation process for your equipment by performing thorough assessments. We collaborate with third-party organizations to certify compliance with industry standards and regulations. This ensures your equipment meets all necessary requirements.
Fast response time and monitoring
Fast response time and advanced monitoring
LOWENCO’s advanced monitoring system tracks critical freezer parameters like temperature and pressure in real time, using trend analysis to prevent downtime before it occurs.
With an intuitive Human Machine Interface (HMI) and 24/7 mobile access, operators and technicians have full control to monitor and manage systems effectively, wherever they are.
Combined with our rapid response support, LOWENCO ensures your operations stay stable, secure, and uninterrupted—exactly when it matters most.
On-time delivery with high-quality fabrication and installation! LOWENCO lived up to our expectations, and we would choose LOWECNO again.
Skilled technicians close to you
We leverage the expertise of both our in-house team and trusted network of local technicians, who have been carefully selected and trained to uphold our high standards. These long-standing partnerships ensure that all work performed meets the same level of quality and precision you expect from LOWENCO.
Our in-house specialists provide advanced diagnostics and monitoring, while our local technicians—who have collaborated with us for many years—deliver prompt, on-site support when and where it’s needed. Every technician operates according to our strict procedures, guaranteeing consistency and excellence in every task they undertake.
LOWENCO personnel have been showing an exceptional level of coordination of their workforce, proactiveness, and a very professional approach.
