Aftersales & service

Our aftersale & services are designed to ensure the highest level of safety for your critical cold-storage operations.

 

We support you with the expertise, spare parts and preventive maintenance needed to keep your system performing at their best.

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Why aftersales matters

Protect your products

  • Maximum uptime with fewer disruptions

  • Consistent performance through preventive maintenance

  • Full compliance with pharma and quality standard updates

  • Lower operational risks with early-stage detection

  • Prolonged equipment lifetime and stable performance

 

Get support

Our service offerings

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Preventive maintenance

Ensure consistent performance and avoid unplanned downtime with scheduled inspections, system testing and component checks designed to keep your cold-storage equipment running at all time.

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Remote monitoring

Access real-time diagnostics and get expert support whenever you need it. Our remote technicians quickly identify and resolve issues to minimize disruptions and keep your operations stable.
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Service & repairs

Get fast and qualified on-site support from technicians trained specifically on LOWENCO systems, ensuring efficient troubleshooting.
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Support 24/7

When something unexpected happens, every minute counts.

With our 24/7 remote support, you gain immediate access to experts who can troubleshoot, diagnose and resolve issues in real time.


Whether it is a system alert, a performance deviation or a potential risk, our team ensures you get fast and informed guidance.

Essential preventive maintenance for large-scale ULT solutions includes routine inspections of refrigeration components, airflow calibration, sensor
calibration and comprehensive solution testing to ensure ongoing GMP compliance.


LOWENCO supports this with fast access to critical spare parts and local expert technicians, ensuring that the setup continue to operate at peak performance
and eliminate the risk of operational downtime.

Remote monitoring enhances ULT storage reliability by providing 24⁄7 real-time
diagnostics and immediate access to expert support.

 

If a system alert or performance
deviation occurs, remote technicians can quickly troubleshoot, diagnose, and resolve
issues before they impact the stored products.

This proactive approach minimizes disruptions, ensures continuous temperature control, and maintains the integrity of
critical cold-storage operations.

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Training programs

Equip your staff with the knowledge and confidence to operate your systems safely and effectively. Our hands-on training covers daily operation, maintenance routines and safety best practices.
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Equipment Testing

Validate system performance with comprehensive testing that simulates real-world conditions. We identify improvement areas, verify functionality, and ensure consistent operation under varying loads.
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Spare part supply

Get fast access to critical components through our spare parts supply. We keep essential items in stock to minimize downtime and avoid delays in your operations.

TAILORMADE SLAs FOR YOUR NEED

We don’t use fixed service packages. Instead, we design custom SLAs that match your cold storage solution, usage patterns and compliance needs.


With a tailored agreement, you get the right level of maintenance, monitoring and support to keep your operations running reliably.

 

  • tekstbox ducumentation according to GMP
  • tekstbox service and maintanence in full operation
  • min 40% less time spend on vaildation
Worldvide
Fast Support Across Europe, US & soon asia

Skilled technicians close to you


We combine the expertise of our in-house engineering team with a trusted network of trained local technicians across Europe and USA - and we are now preparing to open a dedicated tech-hub in Asia to expand our fast-response coverage even further.

 

All technicians follow the same strict LOWENCO procedures and have years of experience working with our systems.

FAQ

24/7 immediate response dependent on the service agreement.
Yes, we support both single installations and global multi-site operations.
Yes. Remote diagnostics are available as part of our service offerings.
Yes, operator training can be added to any service plan.

To maintain regulatory integrity and unbiased results, validation must be independent.

We therefore collaborate with trusted third-party partners who specialize in validation.

 

Our team can support the process, but the validation itself remains fully impartial.

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Get in touch with our aftersales & service team

If you have a question, need support or want to schedule a service visit, our team is ready to help. Fill out the form and we will get back to you within 1–2 business days.

Service contact information

Support e-mail: support@lowenco.com

Phone: +45 38 40 03 00

 

More information